Health & Safety Protocols

for all house inspections and on site appointments

As outlined in the governments recent updated Alert level 3 information;

“Other in-home services can be delivered if it is safe to do so (like tradespeople for repairs or installations) – keep two metre separation from those in the house

Most workers will not require PPE to stay safe at work. Incorrectly used PPE can create more risk. Good hygiene measures like hand washing with soap and water, physical distancing, sneeze and cough etiquette, and wiping down surfaces is the best defence against COVID-19.”

After undertaking a Covid-19 training course for house inspectors and implementing new protocols, we are confident that our inspector has the tools and knowledge to undertake inspections in a safe manner under Alert level 3.

As outlined in the governments recent updated Alert level 2 information;

“Most businesses open, and business can be open for staff and customers with appropriate measures in place.  Alternative ways of working encouraged (e.g. remote working, shift-based working, physical distancing, staggering meal breaks, flexible leave).”

Although it may not be a requirement, we will be implementing the same level of caution through Alert Level 2 as was in Alert Level 3.

Booking Process

The booking process will follow the same procedure as previously except for one addition.  We have introduced a short Questionnaire which will require completion by one occupant of the property prior to the inspection date.

Questionnaire Process

  1. Once a building inspection has been booked, a website link to a short questionnaire will be emailed to the main point of contact who is responsible for organising access to the property.  For example, the real estate agent, property manager, vendor, builder, or other tradespersons.
  2. If the point of contact is not residing in the property themselves, they will then be required to forward the link onto the main occupant of the property that is to be inspected (unless the property is vacant).
  3. The main occupant will be responsible for clicking on the link and completing our questionnaire on behalf of their house bubble prior to the inspection date.
  4. Once the questionnaire is submitted by the main occupant, our office will be notified instantly.
  5. The questionnaire will be retained in strict confidence unless requested by the Ministry of Health for contact tracing purposes.

Note:  if the property is vacant, the point of contact person will be required to complete   and submit the questionnaire  

Our goal is to ensure the process for booking an inspection remains quick and easy but is also efficient in ensuring adequate precautions are taken to prevent the potential spread of  Covid-19.

On Site

The following changes to our existing procedures will be implemented immediately.

  • Social distancing will be a priority while at the property.
  • Our preference is that the Agent does not attend the inspection. If this is not possible, then we ask that while attending the inspection that they remain at least two metres from the inspector at all times or remain in their vehicle.
  • Our preference is that all occupants vacate the property for the duration of the inspection. If this is not possible, then we must be notified in advance so that a mutual agreement is reached in terms of ensuring social distancing requirements will not be compromised.
  • On arrival, the inspector will visually and verbally assess the hazards as it pertains to the risk of exposure to persons suffering from, showing symptoms of or someone having been in contact with someone suffering from Covid-19. If any of the above hazards are present the assessment will not continue.
  • To reduce unnecessary handling of occupants personal items we ask that the following is undertaken prior to the inspector visiting:

– Items in cupboards under sinks in bathrooms, kitchens, hot water cylinder cupboards  and laundry are cleared to provide adequate access to plumbing.

– Adequate access to the ceiling cavity and subfloor areas is made available.

  • Contact Tracing protocols are required. The identity and contact details of the people that our inspector comes into contact with at the inspection must be obtained and recorded.
  • PPE – Our inspector has undertaken training on COVID-19 risk factors and protective behaviours (i.e. cough etiquette and care of PPE). While sufficient PPE will be available and fitted correctly, it will be at the discretion of the inspector as to the level of PPE required.  Clean disposable gloves and a mask will be used at all times on the interior of a dwelling during the inspection and protective eyewear will be utilised where deemed necessary.
  • Sanitisation – Before entering and leaving the property, our inspector will follow a sanitisation procedure which includes:
    –  sanitising hands and forearms thoroughly with alcohol-based hand sanitiser.
    –  sanitisation/washing of tools used during the inspection i.e. mobile phone,
    moisture meters, thermal imaging camera and torch
    –  Correct disposal of used PPE (gloves/mask)
    –  ‘Risk of possible exposure’ assessment